Frequently Asked Questions

Frequently Asked Questions (FAQ) - Full Recon Appareld

Q: How can I place an order with Full Recon Apparel?
A: Placing an order with Full Recon Apparel is easy. Simply visit our website and browse through our selection of products. Once you find the items you want, select the desired options (size, color, quantity) and add them to your cart. Proceed to the checkout page, enter your shipping and payment information, and confirm your order.

Q: What forms of payment do you accept? 
A: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer secure payment options such as Venmo, Apple Pay, Google Pay, Meta and Shop Pay for your convenience.

Q: How long does it take to process and ship an order? 
A: We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-3 business days. However, as we make your order specifically for you, production times may take longer during peak shopping seasons. Shipping times vary depending on your location and the shipping method chosen at checkout. You will receive a confirmation email with tracking information once your order has been shipped.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if international shipping is available for your location. Please note that additional customs fees, taxes, or duties may apply, which are the responsibility of the customer.

Q: What is your return/exchange policy? 
A: We want you to be completely satisfied with your purchase from Full Recon Apparel. If you receive a damaged or defective item, please contact our customer support within 45 days of receiving your order for assistance. For detailed information on our return and exchange policy, please refer to our Returns and Exchanges page on our website.

Q: Can I track my order? 
A: Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
Q: Do you offer customization or bulk orders for organizations? 
A: Absolutely! We specialize in custom unit swag and can help bring your organization's pride to life. We offer customization options such as embroidery, screen printing, and custom designs. For bulk orders or custom inquiries, please contact our customer support, and we will be happy to assist you.

Q: What if I have a question or need support? 
A: If you have any questions, concerns, or need support, our customer support team is here to help. You can reach us by email at [support email] or by using the contact form on our website. We strive to respond to all inquiries within 24-48 hours during business days.

Q: Is my personal and payment information secure? 
A: Yes, we take the security of your personal and payment information seriously. We use industry-standard encryption technologies and follow best practices to ensure the protection of your data. Your information is treated confidentially and will not be shared with third parties without your consent.

Q: Do you offer discounts or promotions? 
A: Yes, we frequently run special promotions and discounts. To stay updated on our latest offers, sign up for our newsletter or follow us on social media. Additionally, we offer exclusive discounts for military personnel, veterans, and first responders as a token of our appreciation. These discounts change periodically and scale based on order size. For example, while we pride ourselves on units not needing to make group purchases, we can offer deeper discounts on large group orders.

If you have any further questions or need more information, please feel free to contact us. We are dedicated to providing you with the best possible customer experience at Full Recon Apparel.